Cancel any time. Here's how refunds work.

The free month

Every new subscription starts with 30 free days. A card is required to start, but no charge is made until the trial ends. Cancel from Manage subscription before the trial end date shown in your account and on your Stripe receipt, and no charge will ever be made. We email a reminder before the trial ends.

Cancelling a paid subscription

Open Manage subscription in your account and choose Cancel — it takes effect immediately for future charges. Or email support@getstockstart.com from your account address and we'll cancel within one business day.

Refunds

Because the subscription is month to month with no minimum term and a free first month, we don't prorate or refund a monthly charge for unused days after you cancel.

We refund a charge in full if: you were charged after cancelling before the trial ended or before the renewal date; you were charged twice for the same period; or the Service was unavailable to you for most of a billing period and we couldn't fix it after you contacted support. Email support@getstockstart.com within 30 days of the charge. Refunds go back to the original card and usually appear within 5–10 business days. State consumer-protection rights that go beyond this policy still apply.

Disputing a charge with your bank

Please contact us first — most billing questions are fixed the same day. If you file a chargeback instead, the account is suspended while it's investigated, and if the charge was valid under these policies we'll provide the issuer with your checkout record.

After your subscription ends

The account becomes read-only for 30 days so you can export your item library; then we may delete your data as the Privacy Policy describes. Restart any time from getstockstart.com; a second free month isn't offered to the same business.

Questions

support@getstockstart.com — we read every message.